On this page
This page describes how the VerCab website behaves today. It is accurate to the current build but has not yet been reviewed or issued as a formal policy.
Information you give us
VerCab collects information only where you enter it. There is no account, no tracking profile and no advertising identifier.
- Enquiry forms: your name, email address, and optionally a company name, phone number and the message you write.
- Concierge: the text of the messages you send, and the conversation so far, so a follow-up question makes sense in context.
- Feedback: whether you marked a concierge reply helpful, together with the question and the reply it applied to.
Information collected automatically
The concierge endpoint records the IP address of incoming requests in memory for up to one minute. It is used solely to limit how many requests one client can make in that window, and is discarded afterwards. It is not stored, logged against your messages, or used to identify you.
How it is used
Enquiry details are used to answer you, to prepare a quote, and to arrange the journey you asked about. Concierge messages are used to produce a reply. Feedback is used to find questions the concierge answers badly.
Your information is not sold, rented, or used for advertising.
Third-party services
Pending confirmation
Where a hosted language-model provider is configured for the concierge, the text of your message and the conversation so far are sent to that provider so a reply can be composed. Your name, email address and phone number are not attached to that request. Where no provider is configured, replies are produced from VerCab's own content and nothing leaves the server.
Enquiry submissions may be forwarded to the business system VerCab uses to manage them.
Retention
Pending confirmation
How long enquiry records are kept depends on the system they are delivered into. That retention period is being confirmed and will be stated here.
Security
Submissions are sent over an encrypted connection. Access to enquiry records is limited to the people who need them to arrange travel.
Your rights
Pending confirmation
You can ask what information VerCab holds about you, ask for it to be corrected, or ask for it to be deleted. Write to the address on the contact page and say what you would like done.
The specific statutory rights that apply will depend on where VerCab is established and where you are travelling from. That will be stated here once confirmed.
Contact
Questions about this page, or about information held about you, can be sent through the contact page.
Questions about anything on this page can be sent through the contact page.
Contact VerCab